This number must be used in regards to all correspondence with the issue and adhered to any packaging sent to Display America for assessment.
An RMA/Case number may be issued depending on the warranty/claim. Failure to provide the necessary information requested by a Display America Representative may delay the claim process. “Standard questions” may also be asked in order to provide accurate and timely customer service. Any further claim correspondence will be between the customer and the shipping/freight company.ĭisplay America reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. Display America will begin the claim process and provide the customer with the claim information. For orders shipped using a customer's shipper number or a third party shipper number, the customer will be responsible for replacing the affected product at cost and following through with the claim through the shipping/freight company. Display America will process the claim information and replace the affected product.
The option to issue a return label/call tag is at the discretion of Display America for any warranty or claim situation and any product outside of 72 hours will not have the option for a return label/call tag.Īny errors occurred during the shipping/freight process that shipped under the Display America prepaid freight service will be guaranteed and covered should the shipper lose, damage or delay a product outside their guaranteed delivery time. Failure to sign for the package(s) as damaged, refusal of the package, or neglecting to note after 3 business days any damage that may have occurred during the shipping process will be treated as a warranty claim and are subject to the terms and conditions of our warranty. If shipping damage is noted, sign for the delivery as damaged and contact us immediately. Upon the acceptance of delivery, you agree that the package(s) have arrived without any visible shipping damage. Failure to follow product instruction sheets and labeling.Issues that are not covered under the warranties include but are not limited to: Shipping charges will be the customer's responsibility for any items needing expedited shipping. At the discretion of Display America, if the received product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customer's cost.
#LIGHT BOX DISPLAY MASTER FREE#
Free replacement products cannot be sent until an assessment of the supposed defective product is made. For products with a warranty period over 1 year, the customer is responsible for the inbound shipping costs as well as the outbound shipping costs after the first year. At the discretion of Display America, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost standard ground shipping during the first year of the warranty period.
The customer is responsible for shipping the product to Display America for inspection. Under the warranty policies, product believed to beĪ manufacturing defect will be repaired and/or replaced upon inspection of the issue.
#LIGHT BOX DISPLAY MASTER SERIES#
Display America® guarantees their product under a series of warranties for manufacturing defects covering The Exhibitors’ Handbook®/The Promo Handbook™ and SignPro Systems®.
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